Exchanges
 
To issue an exchange, please contact us at contact@bmgkids.com with your complete name, order number, and the item you would like to exchange. One of our team members will get back to you within the next business day with more information.
 
Return Policy
  • Items must be returned within 30 days of receiving your order
  • Items may not be returned if they were worn, altered, or washed
  • Items must be returned with all tags attached in original packaging
  • Footwear must include original shoe box in its original condition
  • Never use shoe box as your shipping box
  • Items returned without their original tags or packaging may be ineligible for refund
  • Shipping charges are not refundable
  • Final Sale items and Gift Cards may not be returned
  • Boy Meets Girl reserves the right to refuse transactions based on return behavior
How to Issue your Return
 

1. Submit a request for your return including your name, order number, and reason for return to contant@bmgkids.com

2. Repackage the items you wish to return in a secure manner. If choosing to reuse the parcel we shipped your items in, please remove any original labels or carrier barcodes that do not pertain to the return you are about to fulfill.

3. You will receive an email once your return has been processed. Please allow up to 10 business days from the time we receive your return for it to reflect onto your original form of payment.

4. For customers based in Miami, Florida, return packages can alternatively be dropped off at Boy Meets Girl  located on the 2nd floor of the Shops at Merrick Park 358 San Lorenzo Ave Coral Gables, Fl 33146.